12: Using Communication to Manage Challenging Behaviors

12: Using Communication to Manage Challenging Behaviors

12: Using Communication to Manage Challenging Behaviors

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Question 1 of 7

1. Question
Good communication skills involve which of the following?
- Watching for signs that the person is overwhelmed or stressed
- Talking in a dramatic manner and tone of voice to hold the person’s attention
- Being patient but rigid with routines and approaches to activities
- All of the above
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Question 2 of 7

2. Question
Which of the following is NOT a recommended strategy for improving understanding?
- Demonstrating the steps that the person cannot recall
- Asking simple questions that require yes or no answers
- Providing choices with unlimited options
- All of the above
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Question 3 of 7

3. Question
Communication strategies for managing challenging behaviors include which of the following?
- Using a calm, gentle tone of voice and body language
- Facing the person directly while speaking and listening
- Distracting the person with an enjoyable activity
- All of the above
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Question 4 of 7

4. Question
What should be done if there is a known trigger for a challenging behavior?
- Try to get the person to forget about the trigger
- Take the person away from the trigger to a quiet, pleasant room to calm down
- Have a familiar person sit and talk with the person about a pleasant topic
- All of the above
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Question 5 of 7

5. Question
Caregivers should try to strengthen their relationships with care recipients by doing which of the following?
- Giving frequently hugs throughout the day
- Setting up a regular time every day to listen to music and talk together
- Using pet names and terms of endearment to address people
- All of the above
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Question 6 of 7

6. Question
Caregivers should assume that the person remembers things and understands what you are saying.
- True
- False
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Question 7 of 7

7. Question
Person abuse can come in the form of criticism, ridicule, neglect, and threats.
- True
- False
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