This program will help you to:
Why did Robert fail to follow Sally’s instructions?
Choice A Sally did not get Robert’s attention before starting to speak, is an excellent choice. Always check to see whether the person is paying attention
Choice B Sally assumed that Robert knew where the bathroom was, is also a great choice. Do not assume that someone with dementia remembers things from day to day
Choice C: Sally gave too many instructions at once, is a very good answer. When giving instructions, use simple sentences with no more than one or two directions at a time.
Choice D Sally left without seeing if Robert understood the instructions or needed assistance, is another excellent answer. Making sure that the person understood what was said and is able to follow the instructions are essential parts of good communication Choice E All the above, is the best answer.
PRINCIPLES OF GOOD COMMUNICATION
STRATEGIES FOR IMPROVING COMMUNICATION
Written by:
Catherine M. Harris, PhD, RNCS.
Mindy J. Kim-Miller, MD, PhD
Edited by:
Sasha Asdourian
www.LightBridgeHealthcare.com
Select the best answer from the list of choices following each question.